Customer Experience

Consistent, informed responses, and the updates that matter, delivered directly.

COMPLAINTS

Give every complaint an owner, and know before a deadline slips.

A complaint that sits too long, or slips through unseen, can cost you a customer. Give every one an owner and a clock.

Can be raised by customers/team members and assigned to the right vendor in minutes
Your staff sees every complaint assigned to them from a dedicated mobile app, no waiting to get to a desk
Filter and track complaints by priority/disputes
Set resolution and acknowledgement targets by priority
Get notified before a deadline is missed, not after
Customers can rate the resolution once their complaint is closed

Turn repeat customers into a habit, on your own terms.

Give repeat customers a reason to come back, on terms you set completely.

Set your own rupee-to-credit conversion rate, up to ₹1,00,000 per credit
Customers earn credits per booking, based on each space's pricing rules
Build a catalog of real products customers can redeem credits for, and mark each one active or inactive
Scope a redeemable product to specific spaces, or make it available everywhere
Set an expiry window for earned credits, from instant to up to ten years
Topped-up credits never expire
See every redemption logged, who redeemed what, and when

Keep your whole community in the loop, from one place.

Some updates should reach everyone at once, not trickle out one message at a time.

Managed by the admin, from a single dashboard
Visible to your entire community in one place
Members can respond directly, through comments or a quick emoji reaction
Create an event straight from an announcement, and let your community register right there

A booked customer who feels ignored afterward rarely books again. Get this right, and a one-time booking turns into a repeat one.

See what else is on the platform.